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Poor rankings hint of poor management
Date published: 7/30/2010 Poor rankings hint of poor management According to Henry Ford, you can't build a reputation on what you're going to do. The July 21 article regarding Mary Washington Hospital's poor independent survey patient care ratings confirms his observation. MWH is below average because management is below average. Led by CEO Fred Rankin, MWH has touted the opening of various "centers" and "institutes," Stafford Hospital, and the winning of magnet status for its nursing care after several failed attempts. How do I know this to be so? I am constantly poked in the eye by billboards and other media reminders of what MWH has to offer and its excellent customer care. Add to that numerous critical articles about MWH, and it becomes plain that Mr. Rankin, his legion of senior executives, and the MW Healthcare board of directors are, as Texans like to say, more hat than cattle. Instead of exhibiting shame and working to correct failures through aggressive action, I anticipate an avalanche of excuses from Mr. Rankin and his minions about why the survey was defective. MWH is building its reputation for poorly managed patient care. The feared Spotsylvania Medical Center should take advantage of MWH's arrogance. Fred Rankin should manage by holding senior executives, managers, and associates strictly accountable for delivering what is promised, or he and those who do not embrace delivering what is promised should be fired. This means management has to leave the confines of their offices to be seen and show their commitment, have fewer meetings, and listen to what patients and others have to say and act quickly to improve patient care. They need backbone. Mr. Rankin and his executives should demolish what appears to be a culture of distrust and fear of retribution and create one that encourages delivery of excellent patient care. Unhappy employees are often uncaring employees. Fearful employees can be more damaging. Ronald N. Fiske Spotsylvania
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Date published: 7/30/2010
as an employee
(posted by
dirtracer603
, July 30, 2010 10:41 am)
My position in the company had me dealing with all positions on every part of the 'status' ladder. There are some things I don't agree with as an employee (off topic to this letter), however, patient care is extremely important and is the backbone of Mary Washington Healthcare. Guess its that old saying; you can't make everyone happy all the time. There is ALWAYS room for improvement.
Our family has seen marked improvement
(posted by
mustang2
, July 30, 2010 9:35 am)
at Mary Washington Hospital since our first experience with them 28 years ago. Much more can be done always but I do get the impression that lately they have been making a better effort and we do appreciate it. And yes, the competition always helps. Patients need to make certain they let the hospital know when the quality is not up to par.
Happy Employees Hint of Good Management
(posted by
, July 30, 2010 7:33 am)
Ronald Fiske complains of unsatisfactory patient care due to inadequate senior executives and management. In the same paper on the same day a patient praises his FASC surgery experience. MWHC actively evaluates performance, executive management visits each shift, and I personally work with one of the most productive and satisfied collegues in my 30 plus years of employement, four at MWHC. MWHC does address issues proactively and as they arrive, I have never known them to make excuses.
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