TRANSCRIPT 1

(O=Operator / C=Caller / F=Firefighter-EMS / CO=Command / D=Dispatch)

February 2010

OPERATOR CALLING CELL PHONE BACK/ GOES TO VOICEMAIL

O: Spotsylvania 911. Where is your emergency?

C: Oh, oh my God. Something … I think the house is on fire.

O: Okay, ma’am where is it.

C: 12218

O: Spotswood Furnace Road.

C: Yes.

O: Okay, there should be a deputy there. Okay?

C: I can’t breathe.

O: Okay, is this your house?

C: My roommate is downstairs, but I’m upstairs and I can’t come down.

O: Okay, so you’re upstairs as well?

C: Yeah.

O: Okay. Listen, tell me which bedroom are you in.

O: [THERE’S A SECOND FEMALE TRAPPED UPSTAIRS]

C: I’m in the back bedroom.

O: You’re in the back bedroom upstairs?

C: Yes. Oh my God [coughing/gagging].

O: Can you get on the floor?

C: I’m on the floor.

O: Is there anything…can you put a blanket or something in front of your doorjamb to keep the smoke from coming in?

C: It’s already in.

O: Okay, you blocked the doorjamb?

C: No.

O: Okay, try to take a blanket off your bed, or a towel, and push it in front of the doorjamb.

C: Ohhhh. [coughing/gagging]. Oh my God.

O: What’s your name?

C: [sneezing] Sandy. [coughing]

O: Okay, were you able to get the blanket in front of the door, Sandy?

C: Yeah.

O: Okay good.

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